Information Wild Hart collects
- Contact and booking information: Your name, contact details, appointment preferences, and booking history.
- Health and care information: Intake responses, consent forms, relevant health history, and notes documenting your care.
- Payment and purchase information: Payment status, receipts, purchases, package or gift-card balances, and limited card information made available by Wild Hart’s payment providers. Full payment-card information is handled through the payment tools provided by Mangomint and its processing partners.
- Website information: Information such as pages visited, device or browser information, and general location collected through website analytics and cookies.
How Wild Hart uses information
Wild Hart uses information to schedule and manage appointments, provide and document care, process payments, maintain records, respond to inquiries, and operate and improve the practice and website.
Email marketing and wellness updates are optional. You may unsubscribe using the link in those emails.
- SMS (if you have opted in): limited text communications strictly for account notifications (such as booking confirmations and reminders) and customer care (such as responses to client questions).
Booking, records, and service providers
Wild Hart uses Mangomint to support scheduling, client records, intake forms, clinical notes, and payments. Other providers may support the practice’s website, email, and business operations. Information is shared with service providers as needed for the services they perform for Wild Hart, subject to applicable privacy and security requirements.
Access within Wild Hart is limited to authorized practitioners and staff who need the information for their work. Wild Hart does not sell personal information.
Wild Hart may disclose information when authorized by you or when permitted or required by applicable law, including applicable reporting obligations. Wild Hart reviews legal requests for records before releasing information.
Data Sharing & Transfer
- Wild Hart does not share client information with third parties for marketing or promotional purposes.
- Mobile opt-in and SMS consent are never shared with anyone for any reason.
Requests to send clinical records to another provider or person are handled through Wild Hart’s records-release process. Wild Hart obtains authorization where required and verifies the intended recipient before release.
Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Wild Hart Massage (971-495-3981).
- Message Types: Account notifications (such as booking confirmations and reminders) and customer care (such as responses to client questions).
- Consent is not a condition of purchase.
- Message frequency varies.
- Message and data rates may apply.
- You can reply STOP to unsubscribe at any time or HELP for assistance.
- If you have any questions or wish to contact Wild Hart regarding your data or SMS communications, please email Wild Hart at info@wildhartmassage.com or call (971) 495-3981.
- Mobile opt-in information is never shared with third parties.
Recording
Audio recording requires separate consent. Before any recording, Wild Hart will explain its purpose, the tools used, access, and retention. Declining recording does not prevent you from receiving care. Written clinical documentation may still be required.
Retention and security
Wild Hart retains clinical, consent, payment, and business records according to the requirements that apply to each record type. A request to delete information does not override a legal obligation to retain it.
Wild Hart uses appropriate safeguards, access restrictions, and service-provider agreements to protect personal information. No electronic system can be guaranteed completely secure.
Your choices and requests
You may contact Wild Hart to request access to your information, corrections, restrictions, or deletion where applicable. Wild Hart may need to verify your identity. Some requests are subject to legal exceptions, retention obligations, or the rights of other people; Wild Hart will explain any limits that apply.
Where Wild Hart relies on your authorization for a particular use or disclosure, you may revoke that authorization in writing, subject to actions already taken in reliance on it and applicable law.
Send requests to info@wildhartmassage.com. Wild Hart can arrange an appropriate way to exchange records or sensitive information.
Children’s privacy
Wild Hart requires written guardian consent and the parent or guardian’s presence for clients under 18. The practice collects information needed for their care and handles access to those records according to applicable law.
Changes to this policy
Wild Hart may update this policy and will show its effective date here. When a change requires notice or new consent, Wild Hart will provide that notice or obtain that consent as required.
Contact
If you have any questions or concerns about this Privacy Policy, your data, or Wild Hart’s SMS communications, please contact Wild Hart:
Email: info@wildhartmassage.com
Phone: 971-495-3981
Mailing Address:
Forest at Wild Hart Massage
620 SW 5th Ave STE 900 PMB 168
Portland, OR 97204