Questions & answers
Questions about your visit.
Find practical answers about booking, sessions, and care at Wild Hart. You can ask us directly if something is still unclear.

Your visit
Where should I park or arrive when I get here?
Parking is available on neighborhood streets near the studio. Arrive a few minutes early so you have time to settle in.
Where are you located?
The studio is at 3430 SE Belmont St, Suite 202, Portland, OR 97214. Visits are by appointment only. See Contact for directions and studio access information.
How early should I arrive?
Arriving a few minutes early allows time to settle in and begin your session without feeling rushed. There is no need to arrive excessively early.
Booking & pricing
How do I book a session?
All sessions are booked online through our scheduling system. You’ll choose a session length and, where applicable, a specific service type. If you’re unsure which option is best, you’re welcome to reach out before booking.
Can I book same-day or last-minute appointments?
Occasionally, same-day availability opens up. The booking system reflects real-time availability, so checking there is the best way to see what’s currently open. You can always call or text 503-300-6383 to check today’s availability.
What is your cancellation or rescheduling policy?
Please cancel or reschedule at least 24 hours before your appointment to avoid a fee. Changes with less than 24 hours’ notice carry a $50 fee, unless we agree to waive it. If we fully refill your appointment time, we waive the late-cancellation fee. For a reduced-rate appointment, the fee will not exceed your agreed session price.
An appointment missed without notice may be charged up to the full booked session fee at the practitioner’s discretion. Illness and emergencies happen; please contact us as soon as you can so we can discuss the circumstances. See our Practice Policies for details.
What happens if I arrive late?
Sessions end at their scheduled time in order to respect both your practitioner and other clients. If you arrive late, your session may be shortened while the full fee still applies.
Is there a deposit required to book an In-Studio session?
At this time, no deposit is required. Full payment is due at the time of the session.
How does pricing work?
Session rates are based on time rather than technique. This allows the work to be responsive and adaptable rather than constrained by a service menu. Current rates are listed on the Pricing page.
Do you offer sliding scale sessions?
A limited number of sliding scale sessions are available each month to support access to care. This follows a green bottle approach and does not require applications or proof. Availability varies, and inquiries can be made directly.
When is payment due?
Payment is due at the time of service unless otherwise arranged in advance for corporate or event-based bookings.
Do you accept insurance?
Some insurance plans may be accepted with prior approval, and superbills are available upon request. Coverage varies by provider and plan, and reimbursement is not guaranteed.
What is a superbill?
A superbill is a detailed receipt you can submit to your insurance provider for potential reimbursement. You pay the full session fee upfront, and your insurance company determines whether and how much they reimburse.
Sessions & approaches
What should I expect during my first session?
Your first visit includes time to review your intake, discuss goals, and establish clear consent around pressure, focus areas, and boundaries. Sessions are unrushed and adapt to your body’s feedback throughout the work.
Do I choose a specific type of massage?
You can begin with what you are experiencing and the kind of support you hope to receive. PATH and the Sessions page can help you explore. Your practitioner can discuss appropriate techniques with you as the direction of care takes shape.
How are techniques chosen during a session?
Techniques are considered together, with attention to your goals, preferences, consent, practitioner training and scope, and how you respond. The approach can change as the session unfolds.
What should I wear or bring?
You may undress to your comfort level. Proper draping is used at all times. If you have preferences around clothing, modesty, or positioning, those can be accommodated—just let us know.
Who is in-studio massage a good fit for?
In-studio massage is well suited for clients seeking attentive, responsive therapeutic care in a calm, private setting—particularly those interested in nervous system support, injury recovery, or ongoing body awareness.
Safety & scope
Will my session hurt or be uncomfortable?
Pressure, pace, positioning, and areas of focus can be adjusted. Tell your practitioner if something feels uncomfortable or if you want a change. You can pause, decline an approach, or stop the work at any time.
Is it normal to feel sore afterward?
Some people notice soreness after massage, but discomfort is not something you need to seek or push through. Let your practitioner know what you noticed so future care can be adapted. If symptoms concern you, seek guidance from an appropriate healthcare professional.
How do you approach consent and communication?
Consent is ongoing and collaborative. Pressure, pace, and areas of focus can be adjusted at any time. You are always welcome to speak up, and your boundaries are respected without question.
Is your practice trauma-aware?
Sessions are approached with attention to consent, choice, communication, and pacing. You do not need to push through discomfort or disclose anything you do not wish to share. Bodywork is not psychotherapy, and your preferences remain part of the conversation.
What is your policy on inappropriate behavior?
Wild Hart Massage is a professional therapeutic practice. Inappropriate behavior or requests are not tolerated and will result in immediate termination of the session without refund.
Can I request specific areas to be focused on or avoided?
Yes—your preferences guide the work. If there are areas you want more attention on, or areas you prefer avoided, let your therapist know during intake or at any time during the session.
Is the studio accessible?
Studio access is via stairs only. Please contact us before booking if you would like to discuss access or whether the space will work for you.
Is massage appropriate if I have an injury or medical condition?
Massage may be supportive in many cases, but it’s important to share relevant medical history during intake. When necessary, clearance from a healthcare provider may be required.
