Booking and payment

Appointments are scheduled through Mangomint or arranged directly with Wild Hart. A card on file is required for online bookings. If that requirement makes booking difficult, contact Wild Hart to discuss another arrangement.

Saving a card reserves your appointment; it does not mean you are paying for the session in advance. Payment is due at your appointment unless you have already paid or made another arrangement with Wild Hart. Any required deposit or advance payment will be shown before you complete the booking.

Card information is handled through Mangomint and its payment-processing providers. Please enter payment information through the payment tools provided by Wild Hart.

When you book with a card on file, you authorize Wild Hart to charge an applicable late-cancellation or missed-appointment fee under the policy below. Wild Hart will review the circumstances before charging a fee and provide a receipt for any charge.

Approved refunds are returned through the payment provider used for the original transaction whenever possible. The time it takes for a refund to appear depends on the provider and your bank.

Cancellations and rescheduling

Cancel or reschedule at least 24 hours before your appointment to avoid a fee.
Cancellations or rescheduling with less than 24 hours’ notice carry a $50 fee, unless Wild Hart agrees to waive it.
An appointment missed without notice may be charged up to the full booked session fee at the practitioner’s discretion.

If your appointment time is fully refilled, Wild Hart waives the late-cancellation fee. For reduced-rate appointments, fees are based on your agreed session price rather than the standard rate. The $50 late-cancellation fee will not exceed that agreed price.

Each appointment is time set aside for you. Early notice gives Wild Hart a chance to offer that time to someone else. Illness, emergencies, and unexpected events happen. Contact Wild Hart as soon as you can to discuss the circumstances.

Wild Hart will not charge a separate missed-appointment fee and also deduct a full package session for the same appointment.

Use the change or cancellation option in your booking confirmation when available, or contact Wild Hart directly. If online changes are unavailable, please still contact Wild Hart promptly.

If Wild Hart needs to cancel your appointment, you will not be charged a cancellation fee. Wild Hart will help you reschedule and arrange a refund of any payment for the canceled appointment or restore the unused session credit, as appropriate.

Late arrivals

If you arrive late, your session may be shortened so the next appointment can begin on time. The booked session fee still applies. If you are more than 15 minutes late, Wild Hart may need to treat the appointment as missed. Please let Wild Hart know if you are delayed.

Packages, memberships, and payment plans

Each package description identifies the included sessions and eligible services. Packages are for one person, are non-transferable, and do not expire. Wild Hart encourages a pace of care that fits your needs; a suggested treatment schedule is not an expiration date.

Previously purchased packages retain the terms provided when they were sold. Contact Wild Hart if you have an existing package that is not yet reflected in the booking system.

Any membership or installment plan will have a separate agreement describing its total cost, payment schedule, when session credits become available, cancellation and refund terms, and whether it renews. A recurring charge will require your separate agreement. Booking an individual session does not enroll you in a membership.

Gift cards and gift certificates

Wild Hart gift cards and gift certificates may be used toward the practice’s services. They do not expire or carry maintenance, inactivity, or service fees. Cash redemption is available when required by law.

If you lose a gift card or certificate, contact Wild Hart with the purchase details. Wild Hart will try to locate and restore any verifiable unused balance. Recovery cannot be guaranteed if the practice cannot identify the purchase or if the value has already been redeemed.

Gender-affirming and inclusive care

Gender-affirming care is part of every session at Wild Hart. Trans, nonbinary, and gender-diverse clients are welcome with every practitioner; you do not need to choose a special session to receive respectful care.

Your practitioner respects your name, pronouns, preferences for language about your body, and boundaries around touch. You decide what you want to share. Let your practitioner know about positioning, draping, or other adjustments that would help you feel more comfortable.

Clients under 18

A parent or guardian must provide written consent before treatment and remain in the room throughout the session. If they leave, the session pauses until they return.

The young person’s consent matters too. If they no longer want to continue, the practitioner stops. Under Wild Hart’s appointment policy, the full booked session fee still applies if the session ends early.

Illness and health considerations

Please contact Wild Hart to reschedule if you have a fever, a contagious illness, or symptoms that could make the session unsafe. You do not need to attend while ill to demonstrate that you intended to keep your appointment. Wild Hart will discuss any applicable cancellation fee with you.

Please share health information relevant to your care through Wild Hart’s intake process and tell your practitioner about changes. Some conditions may call for a different approach, postponement, or guidance from another healthcare provider.

Access and reduced-rate care

The Wild Hart Portland studio is on the second floor and is accessible only by stairs; there is no elevator. Contact Wild Hart before booking if you would like to discuss access needs.

Reduced-rate and community appointments depend on availability. Contact Wild Hart or review the current offer for eligibility, rates, and booking details. Wild Hart will confirm the price before your appointment.

Recording and note-taking

Recording is optional and requires separate, informed consent before it begins. Before requesting consent, Wild Hart will explain what would be recorded, the tool used, who may have access, and how recordings and transcripts would be retained and deleted.

You can decline recording or ask for it to stop without affecting your access to care. Your practitioner may still keep written clinical notes needed to document the session.

Confidentiality and records

Wild Hart documents information relevant to your care and protects records through restricted access and appropriate safeguards. Authorized practitioners and staff may access the information needed for their work. The Privacy Policy explains how personal information is handled.

You may request a copy of your records or ask Wild Hart to correct an error. Let Wild Hart know if you have concerns about documenting sensitive information. Wild Hart will discuss those concerns with you, while meeting its clinical and legal recordkeeping responsibilities.

Confidentiality has legal limits. Wild Hart may need to disclose information when required by applicable reporting duties or other law. Wild Hart reviews legal requests before releasing records and limits disclosures as required by law.

Professional care and safety

Wild Hart provides professional, nonsexual massage and bodywork within each practitioner’s training and authorized scope. Its practitioners do not diagnose medical conditions or prescribe medication. Bodywork does not replace appropriate medical or mental health care.

Harassment, sexual requests or conduct, threats, and abusive behavior are not tolerated. Wild Hart may end a session and decline future appointments when behavior violates professional boundaries or creates a safety risk. A session ended for that behavior is charged at the full booked fee, without a refund.

Wild Hart may also pause, adapt, or decline a session if illness, impairment, or another condition makes the work unsafe. The practitioner will explain the concern and discuss the next step and any applicable charge. A request for accommodation, a disclosure of a health condition, or a decision to decline touch is not misconduct.

Questions

Contact Forest Hart at info@wildhartmassage.com or (971) 495-3981.